Friday, August 13, 2010
Please explain how a doctor's office has no problem making you wait for more than an hour without even an apology. I had to take Goose to the eye doctor yesterday for a recommended second opinion. I took him to TCH's ophthalmology department having skipped them as my first choice when his eye was initially screwed up in June due to the ER doctor on call at TCH giving him the WRONG does of medicine which resulted in him getting worse. My pediatrician and I weren't satisfied with our regular ophthalmologist's plans for the future so he thought I should see someone else. What a freaking waste of time. My appointment was at 7:50 am, and I was there on time. We were there for over two hours and saw the actual doctor for a total of six minutes. Six minutes during which he asked why I even wanted a second opinion. We also saw a tech for about eight minutes, which still didn't make the two hours worth my time. Goose's eyes were dilated even though they didn't need to be dilated because he was a first time patient. When I complained about this to the office manager, I was told it was standard procedure to dilate eyes on a first visit. I asked why that happen when it wasn't necessary, and of course, she had no response. The only thing I could do to show my frustration without looking like a total bitch was to take a REALLY LONG time getting out of her office as well as the entire office with Kobra screaming and crying. I did nothing to console him telling everyone who asked that he was only upset with being there for more than two hours. TCH's ophthalmology department sucks.